Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Estimated shipping and delivery times

Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at info@heirloombeds.com

Return policy

If you would like to exchange or return an item purchased in the last 30 days, you will need to request a Return Authorization (RA) number.  You may do so by phone or by e-mail to returns@heirloombeds.com.

After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item. Have your order number handy and please let us know the reason for the return or exchange.

Please do not return items without prior authorization as some returns may have to be shipped back directly to our suppliers.   Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris (including pet dander). In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping and gift wrap fees are non-refundable.  We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

Mattresses, Iron beds, and Custom Orders

Because many of these items are made to order, custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any iron bed or furniture item, all personalized or monogrammed items, our Matteo, Ann Gish, Home Treasures, and Bella Notte Linens bedding lines. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to 2 business days from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 2 days custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warrantees for specific information on individual policies.

If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Heirloom Bed Co. reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.

Heirloom Bed Co. does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, furniture and some rugs) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party.

Furniture

Our iron beds are handcrafted by skilled artisans, as such, no two beds are exactly alike.  Many finishes are hand applied.  Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please contact us for care and maintenance of your iron bed.

Shipping and delivery methods

The available shipping methods for products will be noted on the product page. Two day express delivery is available only for items that we have in-stock that specify that Second day shipping is offered. Second day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. Orders must be received at Heirloom Bed Co. by 2:00 pm CST to be delivered within 2 business days. Second day express delivery may not be available for items drop shipped from our suppliers and artisans.

Mattresses, Iron beds or other furniture are not available for Second Day Delivery.Oversized

Furniture and large items often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you.

If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Layla Grayce will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments. For standard freight delivery our shippers deliver furniture to your driveway. Premium in-home delivery is available if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded. Freight items can be ONLY shipped within the 48 contiguous states.

Furniture/ Accessories Warrantees

Heirloom Bed Co. upholds the warrantees provided by the artisans and manufacturers who create our furnishings.  Because the details and duration of our manufacturers' warrantees differ, we encourage you to ask one of our design consultants for specific warranty information on products of interest.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.