Free ground shipping (Fedex or USPS) is available for online orders of at least $300 that go to a single U.S. address. This offer applies to U.S. ground delivery to the contiguous 48 states only.
Please refer to the chart below to calculate shipping costs.
|Order Total||Standard Delivery Charges||2nd Day Delivery Charges||AK/HI Standard Delivery|
|$30.01 - $70||$5.95||$25.90||$18.90|
|$125.01 - $200||$9.95||$29.90||$22.90|
|$200.01 - $300||$10.95||$30.90||$23.90|
|Above $300||Free||add $19.95||add $12.95|
All items that are in-stock ship within 1-2 business days and will usually arrive within three to five business days from the ship date. In the event of a delay, we will notify you by email. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Due to the custom nature of many of our items delivery lead times will vary.
If an item is not in stock - estimated shipping times by manufacturer are as follows:
Bella Notte: 6 to 8 weeks Pine Cone Hill: 2 to 3 weeks
Natura: 2 to 3 weeks Le Blanc: 3 weeks
Ogallala: custom items 4 to 6 weeks Xela: 1 to 2 weeks
Nandina: 2 to 3 weeks Lampe Berger: 1 to 2 weeks
Home Source: 2 to 3 weeks Sweet Dreams: 4 to 8 weeks
Ann Gish: 2 to 3 weeks Peacock Alley: 1 to 2 weeks
It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at email@example.com
Two day express delivery is available only for items that we have in-stock. The cost is $19.95 over standard shipping cost calculations for orders shipped to the 48 contiguous states. Orders must be received at Heirloom Bed Co. by 2:00 pm CST to be delivered within 2 business days. Second day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. Second day express delivery may not be available for items drop shipped from our suppliers and artisans.
Mattresses, Iron beds or other furniture are not available for Second Day Delivery.
Standard freight delivery is also provided free of charge. For standard freight delivery our shippers deliver your new mattress or bed to your driveway.
Premium in-home delivery is available if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded.
White Glove Delivery is available if you would like your new mattress or bed to be brought into your home, unpacked and set up in your bedroom. The packaging materials will also be removed and discarded on your behalf.
Please e-mail for price quote for either of these services. You must indicate your preference for one of these delivery options prior to placing your order.
Delivery timing: Approximately 3 weeks. To avoid damage in transit all mattress sets and beds are dropped ship directly to you. Transit time is approximately 1 to 2 weeks after leaving the manufacturers facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped. (Please note, extremely remote locations may take an extra week.)
Freight items can be ONLY shipped within the 48 contiguous states.
Delivery is available to Alaska and Hawaii for an additional fee but the order must be placed by calling into our sales department and it can not be added after the order is placed. While we do not deliver internationally at this time, we can deliver to your US based freight forwarder if you have those arrangements in place.
Furniture and large items often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you.
If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Heirloom Bed Co. will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
If you require either overnight or Saturday delivery for your order please contact us directly at 888-684-7356 or by email at firstname.lastname@example.org. We can verify if the item or items are all available for overnight or Saturday delivery as well as quote shipping charges for the order that apply.
If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus our standard shipping cost. Standard shipping costs are based on item prices as outlined above. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free.
With so many product choices we can’t fit everything in our warehouse. Drop ship items are shipped directly from our manufacturers and artisans to your door. Second-day shipping may not be available for some items. Please feel free to contact us if you have any questions regarding what items are in stock or will be drop shipping to know when you will receive your order.
Our deliveries are sent by UPS or freight carrier. Post Office box delivery is not available.
Orders shipped to APO or FPO addresses will ship via Parcel Post.
At this time we do not offer international shipping or shipping to Canada via our website. If you are interested in delivery to any of these locations, please contact us for more information as additional shipping charges, taxes and duties would apply. Note that "free shipping" items do not ship for free outside the 48 contiguous states.
When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been sent. The email will include the tracking number for reference. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
The tracking number(s) will also be available from your online account. You can view your order history which will include the tracking number(s) for your order.
You can find a reasonable estimate of the delivery time specified on every product page. It is important to note that this is an estimated shipping time and can not be guaranteed by Heirloom Bed Co. Occasionally issues arise that are beyond our control that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that any problem exists.
It is important to note that once a piece leaves our manufacturer’s facility, the remaining shipping time is beyond our control. Heirloom Bed Co. functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company. Heirloom Bed Co. will do our absolute best to assist in getting your furniture to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems. It is essential that you inspect all freight shipped items very carefully and DO NOT sign for your piece if you suspect any damage.
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. We would like to claim that damages do not occur during transit, but unfortunately that is not always the case. Our freight carriers handle your pieces with great care but it is important to understand that from time to time damages do occur. If your piece arrives damaged, the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.